Welcome to NTZ Store These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.
Return Policy
- For exchange – please contact our customer care department via helpline/Email mentioned above within 48 hours of purchase.
- Sale items once purchased are non-refundable.
- You have 03 days from the date of delivery to claim for the return or exchange
- The product is damaged, stained, defected or incomplete.
- The product received does not match the size ordered.
- Fragrances, cosmetics, jewelry are neither exchangeable nor returnable.
Exchange Policy
- Items can be exchanged within 3 days of the delivery date.To be eligible for an exchange, items must be unused, in their original condition, and in the original packaging.
- Reach out to our customer service team at +92 313 9619 397 to request an exchange. Provide your order number and details about the item you wish to exchange.
- The products must be unused, in the original packaging with labels and protective stickers attached.
Order Issues
If you received a defective or incorrect item, please contact us immediately at +92 313 9619 397. We will work to resolve the issue promptly, including providing a return label for defective items.
Contact Us
If you have any questions or need assistance with a return or exchange, our customer service team is here to help. Contact us at +92 313 9619 397.
Thank you for shopping with us! We appreciate your business and are committed to providing you with excellent service.